Who Can Make a Referral?
We welcome referrals from NHS organisations, discharge teams, ICBs, local authorities, GPs, community nursing teams, OTs, SALTs, mental health teams, and hospices.
Healthcare Professionals
Referrals are welcomed from family members, friends, attorneys, deputies, advocates, and informal carers acting in the individual’s best interests.
Families & Representatives
Apply Direct
Individuals can contact us directly to discuss their own care needs and request a person-centred assessment without needing a professional referral.
Who Can Help with Making a Referral?
Whether you're arranging care for yourself, a loved one or someone you support professionally, we're here to provide compassionate, responsive and personalised care when it matters most.
Hospital Discharge
Ensuring a safe, timely transition from hospital to the comfort of your own home with specialist post-operative and rehabilitative support.
Extra Help at Home
From companionship to personal care, our flexible home support allows you to maintain your independence and quality of life at home.
Complex or Specialist Care
Highly managed clinical care for individuals with long-term conditions, delivered by specialist teams trained to meet specific medical needs.
Family Carer Support
Providing dedicated respite care to give family caregivers a well-deserved break, knowing their loved one is in safe, professional hands.
Professional Referrals
A responsive and trusted partner for healthcare professionals seeking high-quality domiciliary care transitions for their patients.
Information That Helps Us Process Your Referral
The more information you can provide, the quicker we can understand your needs and recommend the most appropriate care. Don't worry if you don't have every detail—we're here to help.
Every referral is unique, and providing comprehensive details allows us to arrange suitable care and support more efficiently. We want to reassure you that any missing details are not a barrier to your referral—these can be easily discussed and gathered during our initial care assessment process.
1) Person Requiring Care
- Full name
- Age or date of birth
- Home address
- Contact details
2) Care Needs
- Type of support required
- Medical conditions (if known)
- Mobility and moving & handling requirements
- Medication support
- Personal care requirements
3) Current Situation
- Hospital discharge
- Existing care arrangements
- Living situation
- Family or informal support available
- Any urgent concerns
4) Preferred Care
- Preferred visit times
- Days of support required
- Number of visits
- Preferred start date
- Any specific preferences or cultural considerations
5) Emergency & Key Contacts
- Next of kin
- Family contact
- Legal representative (if applicable)
- GP details (if available)
- Other professionals involved in care
6) Additional Information
- Risks or safety considerations
- Property access information
- Pets in the home
- Communication needs
- Anything else that may help us provide safe, personalised care
Don't Have All the Information?
That's absolutely fine. Many referrals begin with only basic information. Our experienced team will guide you through the process, answer your questions and gather any additional details during your free care assessment.
Frequently Asked Questions
We aim to review every referral as quickly as possible. Urgent referrals, including hospital discharges, are prioritised immediately, while all other referrals are acknowledged promptly and assessed by our team without unnecessary delay.
Yes. Individuals, family members, friends or anyone acting in the person's best interests can submit a referral. Our team will guide you through the process and discuss the most appropriate care options.
Absolutely. We welcome referrals from hospitals, GPs, district nurses, occupational therapists, social workers, case managers, local authorities, NHS teams and other healthcare professionals.
Yes. Subject to availability and assessment, we can often arrange care at short notice to support safe and timely hospital discharge, helping individuals return home with the care they need.
Yes. We provide both single-carer and double-carer support depending on each person's assessed needs, ensuring care is delivered safely, professionally and with dignity.
No. Alex C&C Healthcare is not an incontinence product supplier and we do not routinely provide continence products as part of our care services.
However, through our "Hands for Help" Community Support Programme, we may be able to provide a small emergency supply of essential continence items—such as incontinence pads, barrier creams, cleanser sprays, wet wipes and dry wipes—to individuals and families facing unexpected circumstances, such as a delay in receiving their usual order, financial hardship or following a recent hospital discharge.
This programme is made possible through generous community donations. All donated products are new, factory-sealed, unopened and carefully checked before being distributed, helping to maintain high standards of infection prevention, safety and dignity.
As supplies depend entirely on donations, availability cannot be guaranteed and assistance is offered on a case-by-case basis.
We currently provide domiciliary care services throughout Bristol and South Gloucestershire. If you're unsure whether we cover your location, please contact our team and we'll be happy to advise.
Our Commitment to Every Referral
Prompt Acknowledgement
Confidential Handling
Compassionate Communication
Professional Review
Person-Centred Assessment
Partnership Working
Safe Information Sharing
Honest Communication
Respect for Dignity