Purpose of Our Referral Policy
This policy exists to ensure every referral to Alex C&C Healthcare Ltd is managed through a fair, transparent, person-centred and consistent process. We are dedicated to ensuring the highest standards of governance from the point of first contact. Our organisation seeks to respond promptly to all enquiries, assess individual needs with professional expertise, and protect the safety of those we support. By promoting independence and working collaboratively with all partners, we ensure appropriate and safe service allocation for every individual.
Who May Refer?
- Individuals & Families
- Attorneys & Deputies
- NHS Organisations
- Hospitals & Discharge Teams
- General Practitioners (GPs)
- Community Nursing Teams
- Occupational Therapists
- Physiotherapists & SALTs
- Local Authorities
- Adult Social Care
- Commissioners & Charities
- Healthcare Professionals
We welcome self-referrals. At Alex C&C Healthcare Ltd, we believe in empowering individuals and their families to take direct control of their care journey from the very first conversation.
Our Referral Principles
Person-centred
Tailoring every assessment to the individual's unique needs and goals.
Compassionate
Delivering support with genuine human warmth and understanding.
Fair
Ensuring equality and consistency in every referral decision made.
Confidential
Protecting sensitive information with the highest privacy standards.
Professional
Operating with clinical expertise and rigorous healthcare governance.
Safe
Prioritising absolute safety in the clinical delivery of care.
Transparent
Maintaining clear and open communication throughout the process.
Respectful
Honouring individual dignity and fostering independent living.
Collaborative
Working in partnership with families and healthcare professionals.
Responsive
Responding promptly to enquiries to ensure timely access to care.
How Referrals Are Managed
01
Reception & Acknowledgment
Referrals are received via secure channels and promptly acknowledged within one business day to the referrer.
02
Review & Prioritisation
Referral documentation is reviewed by a clinical manager and prioritised based on the urgency of clinical and social needs.
03
Risk & Suitability Assessment
A comprehensive risk assessment is performed to determine the suitability of our services based on staffing and clinical needs.
04
Consultation & Collaboration
We discuss the referral with the individual, families, and healthcare professionals to ensure a collaborative care approach.
05
Outcome Determination
Following assessment, the referral is formally accepted or declined, with professional consideration given to every request.
Information Required
To ensure we can provide the most appropriate support as quickly as possible, it is helpful to provide the following information where available:
✓
Personal information & contact details
✓
NHS Number
✓
Medical history
✓
Current care arrangements
✓
Assessed risks
✓
Medication support needs
✓
Mobility & communication needs
✓
Capacity & safeguarding concerns
Incomplete referrals will still be professionally considered. Our team may request additional information to complete a full safety and suitability assessment.
Assessment & Decision Making
Alex C&C Healthcare Ltd ensures every referral acceptance is based on a balanced analysis of individual needs, service suitability, staff availability, and geographic location. We assess required skills and clinical complexity to guarantee the safe delivery of care. Our assessments are always person-centred, ensuring that final decisions are made with a focus on safety, dignity, and the best possible outcomes for the individual.
Confidentiality
We handle all referral information with the highest degree of sensitivity. Our processes are strictly aligned with UK GDPR, the Data Protection Act 2018, and the NHS Data Security and Protection Toolkit (DSPT). In line with the Common Law Duty of Confidentiality, personal information is shared only when a lawful basis exists and where it is strictly necessary to ensure the delivery of safe, effective care.
Partnership Working
Alex C&C Healthcare Ltd thrives on professional collaboration. We work closely with NHS organisations, Local Authorities, Commissioners, GPs, Specialists, and Therapists to ensure seamless care transitions. Open and transparent communication with families and advocates is fundamental to our approach, as strong partnerships directly contribute to safer and more person-centred care outcomes.
Equality & Human Rights
Referrals are considered without discrimination. Decisions are never influenced by Age, Disability, Race, Religion, Sex, Sexual Orientation, Gender Reassignment, Pregnancy, Marriage or Civil Partnership. Every individual is treated fairly, respectfully and with dignity.
Safeguarding
Safeguarding concerns identified during the referral process are managed in line with safeguarding legislation and local procedures. We maintain that safeguarding is everyone's responsibility to ensure the protection and welfare of all individuals.
Referrals That Cannot Be Accepted
Some referrals may not be safely accepted due to lack of suitably trained staff, geographical limitations, inability to safely meet assessed needs or temporary capacity limitations. In such cases, we communicate openly and signpost to alternative support services.
Every referral represents an individual seeking support at an important moment in their life. Alex C&C Healthcare Ltd is committed to ensuring that every referral is treated with professionalism, compassion, fairness, dignity and respect.
Quality Assurance, Legislation & Review
Referral management forms part of our Quality Assurance framework, monitored through audits, management oversight, and governance meetings. This policy reflects key legislation including: Human Rights Act 1998, Equality Act 2010, Care Act 2014, mental Capacity Act 2005, and CQC Fundamental Standards.
The policy is reviewed regularly to reflect legislative changes, best practice, organisational learning, feedback and quality improvements ensuring the highest standards of governance.