Our Commitment to Quality, Governance & Safeguarding
Quality is at the heart of everything we do. We are committed to maintaining a culture of safety, transparency, and high performance, ensuring every individual we support receives care that is safe, effective, and tailored to their unique identity.
Person-Centred Care
Placing individuals at the centre of their support, respecting their choices, dignity, and personal outcomes.
Openness and Accountability
Fostering a transparent culture where data is shared responsibly and we remain accountable to our partners.
Safety and Risk Management
Implementing robust safety protocols and clinical risk assessments to minimize harm and ensure wellbeing.
Learning and Improvement
Continuously monitoring our performance through audits and feedback to drive evidence-based improvements.
Competent and Supported Staff
Ensuring our workforce is highly trained, regularly assessed, and supported through clinical supervision.
Responsible Leadership
Leading by example with clear clinical governance and professional integrity in every decision we make.
CQC Registration Overview
Alex C&C Healthcare Ltd is fully registered and regulated by the Care Quality Commission (CQC), the independent regulator of all health and social care services in England. Our registration ensures that we meet essential standards of quality and safety in the delivery of personal care to adults in their own homes.
What Is the Relationship Between CQC and Alex C&C Healthcare?
The CQC monitors, inspects, and regulates our services to make sure they meet fundamental standards of quality and safety. We are legally responsible for making sure the care we provide meets these standards and for being open and transparent with the public about the quality of our care.
What CQC Does
- Registers care providers
- Monitors services through data
- Inspects care settings
- Publishes ratings and reports
- Takes action to protect users
What Alex C&C Healthcare Is Responsible For
- Meeting all safety and quality standards
- Providing person-centred support
- Maintaining clinical governance
- Reporting safety concerns to CQC
- Ensuring staff are fit and trained
Safety and quality are not just regulatory requirements; they are the foundation of everything we do.
How the Quality of Care Is Considered
Safe
We protect people from abuse and avoidable harm, ensuring robust safeguarding measures are always in place.
Effective
Your care, treatment and support achieve good outcomes and promote a high quality of life based on evidence.
Caring
Our staff treat you with kindness, compassion, dignity and respect in every interaction.
Responsive
Services are organised so that they meet your specific needs and preferences, adapting as your requirements change.
Well-Led
Leadership, management and governance ensure high-quality care that is person-centred and promotes an open, fair culture.
These five key questions form the backbone of our quality assessment, ensuring we meet and exceed national standards.
How We Monitor and Improve Quality
Our continuous improvement cycle ensures we are constantly listening, learning, and refining our services to provide the best possible care for our clients.
ASSESS
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PLAN
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DELIVER
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MONITOR
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Activities:
Care Plan Audits
Staff Supervision
Service User Feedback
Incidents Review
Governance Meetings
LISTEN
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LEARN
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IMPROVE
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REVIEW
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Continuous auditing is not just a regulatory requirement; it is our commitment to ensuring every person in our care receives the standard of safety and excellence they deserve.
Safeguarding Is Everyone’s Responsibility
Safeguarding means protecting a person’s right to live in safety, free from abuse and neglect. It is about people and organisations working together to prevent and stop both the risks and experience of abuse or neglect, while at the same time making sure that the adult’s wellbeing is promoted. At Alex C&C Healthcare, we believe that safeguarding is not just a policy, but a collective duty shared by all our staff, partners, and the community.
Immediate Danger
If you or someone you know is in immediate danger of harm, call 999 and ask for the Police now.
01
Recognise
Be alert to the signs and symptoms of abuse and neglect, including physical, emotional, financial, and institutional indicators.
02
Respond
Take immediate action to ensure the safety of the individual, providing reassurance and medical attention if required.
03
Report
Report concerns to the Safeguarding Lead and local authorities immediately. Professional consultation is available 24/7.
04
Record
Maintain accurate, objective, and timely records of the concern, the response, and the people involved in the process.
We treat all information regarding safeguarding concerns with the utmost confidentiality, sharing only what is necessary with official regulatory bodies to ensure the safety and welfare of the individual.
Safeguarding Adults
We are committed to protecting the right of every adult to live in safety, free from abuse and neglect. Our approach to safeguarding adults is grounded in the six principles of the Care Act 2014: Empowerment, Prevention, Proportionality, Protection, Partnership, and Accountability.
Physical Abuse
- Assault, hitting, slapping, pushing
- Misuse of medication
- Restraint or inappropriate physical sanctions
Sexual Abuse
- Rape, indecent exposure
- Sexual harassment
- Sexual acts to which the adult has not consented or was pressured into consenting
Psychological / Emotional
- Threats of harm or abandonment
- Deprivation of contact
- Humiliation, blaming, controlling and intimidation
Financial or Material
- Theft, fraud, internet scamming
- Coercion in relation to an adult’s financial affairs
- Misuse of property, possessions or benefits
Neglect
- Ignoring medical or physical care needs
- Failure to provide access to appropriate health or social care
- Withholding the necessities of life, such as food and heating
Self-neglect
- Neglecting one's own personal hygiene, health or surroundings
- Hoarding
- Refusing necessary support
Possible Signs That Require Attention
- Unexplained injuries such as bruises, cuts, or burns.
- Sudden changes in behaviour, such as becoming withdrawn or unusually aggressive.
- Poor personal hygiene or unkempt appearance.
- Unexplained loss of weight or dehydration.
- Bills not being paid or sudden shortage of money.
- Afraid of a specific person or avoiding eye contact.
- Restricting visitors or access to the person.
If you have any concerns about an adult’s safety, please do not hesitate to contact our safeguarding lead or the local authority immediately.
Safeguarding Children and Young People
Though primarily an adult care provider, Alex C&C Healthcare Ltd often works in environments where children are present. We hold a zero-tolerance approach to child abuse and recognize our duty to report concerns to the relevant authorities immediately.
The welfare of the child is paramount. No child should ever be subjected to abuse, neglect, or harm, and all staff have a direct responsibility to act if they believe a child is at risk.
Staff Conduct: Prohibited Actions
- Staff must not spend time alone with children behind closed doors.
- Staff must not give their personal contact details to children or young people.
- Staff must not take photographs or recordings of children on personal devices.
- Staff must never use physical punishment or aggressive language towards a child.
Immediate Danger: If a child is in immediate danger or a crime is being committed, call 999 immediately.
Non-Emergency Reporting: For non-urgent concerns, contact the First Response Team (Bristol) or ART (South Gloucestershire), or call our office at 0117 235 6961 to speak with the Safeguarding Lead.
Bristol Safeguarding Contacts
If you are concerned about a person’s immediate safety, do not delay. Contact the relevant local authority team immediately.
In an absolute emergency where someone is in immediate danger, always call 999. For non-emergency police matters, call 101.
Access and Response Team (Children)
01454 866 000
South Gloucestershire Safeguarding Contacts
How Alex C&C Healthcare Responds
01
Immediate Action
We take all necessary steps to ensure the immediate safety of the individual concerned.
02
Reporting
Concerns are reported to the local authority Safeguarding Adults or Children’s team without delay.
03
Collaboration
We work closely with social workers, health professionals, and the police as required by local protocols.
04
Internal Review
Our clinical management team conducts an immediate internal review of the circumstances.
05
Duty of Candour
We maintain absolute openness with families and representatives throughout the process.
06
Support
We ensure ongoing emotional and practical support is provided to the individual and staff involved.
07
Learning & Improvement
Every concern is analyzed to identify any opportunities for service improvement and system learning.
Information sharing is critical for safe care. We ensure that your data is shared securely and only with these professional partners as part of your integrated care plan.
Working With Bristol City Council and South Gloucestershire Council
We share a common goal with our local authority partners: ensuring that every adult in our community lives a life defined by safety, dignity, and choice. Through robust partnership frameworks, we deliver statutory care that meets the highest local standards.
Bristol City Council
- Alignment with Bristol's 'Tiered Approach' to social care.
- Regular collaborative reviews with Bristol Social Work teams.
- Strict adherence to Bristol Safeguarding Adults Board (BSAB) protocols.
- Active participation in Bristol's quality improvement forums.
South Gloucestershire Council
- Commitment to the 'South Glos Way' of integrated support.
- Direct communication channels with South Glos community hubs.
- Compliance with South Gloucestershire Safeguarding Adults Board standards.
- Support for local carers and family networks within the borough.
We are fully accountable to our local authority partners for the quality of care we provide, undergoing regular audits to verify our compliance and impact.
Working With NHS Bristol, North Somerset and South Gloucestershire Integrated Care Board
Integrated care is about putting the person at the heart of the system. We work in seamless alignment with the NHS BNSSG ICB to ensure clinical excellence and safe transitions between hospital and home.
What the ICB Does
- Plans and buys health and care services for the local population.
- Sets clinical quality and safety standards across the region.
- Monitors the performance of local health and care providers.
- Oversees the distribution of the local NHS budget.
What Alex C&C Healthcare Does
- Delivers specialist community care under NHS frameworks.
- Ensures clinical governance matches BNSSG standards.
- Provides 24/7 responsiveness for high-needs care packages.
- Participates in multi-disciplinary team (MDT) reviews.
How We Work Together
- Safe discharge pathways to reduce hospital length-of-stay.
- Shared clinical data for continuity of medication and treatment.
- Collaborative workforce development and training initiatives.
- Unified focus on health outcomes and patient experience.
Our integrated approach ensures that clinical care at home is just as safe and professional as care in a hospital setting.
BNSSG ICB Contact Details
General Enquiries: 0117 900 2620
Patient Advice and Liaison Service (PALS): 0800 073 0907
Email: bnssg.pals@nhs.net
ICO Registration & Data Protection Overview
Alex C&C Healthcare Ltd is fully registered with the Information Commissioner’s Office (ICO) for the processing of personal and special category data as a health and social care provider. Privacy and confidentiality are central to our governance and day-to-day care delivery.
What Is the Relationship Between the ICO and Alex C&C Healthcare?
The ICO is the UK’s independent regulator for data protection and information rights. Alex C&C Healthcare is responsible for handling personal information lawfully, fairly, transparently and securely, remaining distinct from CQC’s quality regulation.
What the ICO Does
- Registers data controllers
- Promotes good practice
- Guides UK GDPR compliance
- Investigates data breaches
- Takes enforcement action
What Alex C&C Healthcare Is Responsible For
- Processing data lawfully
- Maintaining safeguards
- Respecting individual rights
- Secure data transfers
- Transparency in handling
“Privacy, confidentiality and responsible information handling are fundamental to the trust placed in our care.”
Registered provider
Alex C&C Healthcare Ltd - ZB123456
Data regulator
Information Commissioner’s Office (ICO)
Registration type
Data Controller: Processing personal data for health, social care and employment.
Our Data Protection Commitments
Confidentiality
Protected
Information Security
Governed
Lawful Processing
Embedded
Individual Rights
Respected
Accountability
Monitored
Our Data Protection Commitment
We believe that information is not just data; it is a reflection of the people we serve and deserves our care and respect.
Alex C&C Healthcare Ltd handles personal and special category information with robust safeguards, ensuring that every record and interaction is treated with responsible handlership.
Our practice is strictly guided by UK data-protection legislation, including the UK GDPR and the Data Protection Act 2018. We are committed to the following principles:
Confidentiality
Ensuring your private information is only shared with authorized persons when necessary for the delivery of your care and support.
Information Security
Utilizing high-level encryption and secure organizational measures to protect your physical and digital records at all times.
Lawful & Transparent Processing
Clearly documenting why we collect your data and ensuring every activity matches a valid legal basis with full transparency.
Your Information Rights
We respect your rights to access, update, erase, or restrict the processing of your data in accordance with statutory requirements.
Accountability & Governance
Maintaining strong internal compliance through audits, staff training, and rigorous oversight of data handling standards.
Personal Data Breaches
Implementing rigorous protocols to identify and mitigate incidents, with commitments to notify the ICO within 72 hours where required.
Concerned About Your Personal Information?
If you have any questions about how we use your data, or wish to exercise your rights, please contact our Data Protection Lead directly.
Office Phone: 0117 235 6961
Email: info@alexcchealthcare.com
Postal Address: 20 Broad St, Bristol BS16 5NX
Information Commissioner's Office– ICO
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113 (Mon-Fri, 9am-5pm)
Textphone: 01625 545860
You can also access online complaint, breach-reporting and live-chat services at ico.org.uk.
“Protecting your information is not simply a legal requirement — it is part of protecting your dignity, privacy and trust.”
Modern Slavery & Exploitation
Alex C&C Healthcare Ltd is committed to ensuring that modern slavery and human trafficking have no place in our business or supply chain. We take a zero-tolerance approach to exploitation in all its forms.
Forced Labour
Individuals forced to work under threat or physical violence.
Human Trafficking
The movement or recruitment of people through deception or coercion.
Domestic Servitude
Employees required to work in private homes with restricted freedom.
Financial Control
Controlling earnings, banking access, or withholding necessary funds.
Coercion & Threats
The use of fear, psychological pressure, or threats to force labour.
Identity Documents
Unauthorised retention of passports or identity documents.
Recruitment Fees
Illegal recruitment fees or debt-bondage during the hiring process.
Labour Exploitation
Excessive work hours, poor pay, and unsafe working environments.
How to Report Exploitation Concerns
If someone is in immediate danger, call 999. For non-emergencies, call 101. You can also contact the Modern Slavery & Exploitation Helpline on 08000 121 700.
Eliminating modern slavery is a collective responsibility. Our staff are trained to identify these signs and follow defined escalation routes to protect those at risk.
Trust Is Built Through Openness
We are dedicated to maintaining the highest standards of care and governance. Openness, honesty and accountability are central to our culture, and we welcome your engagement as we continue to improve our services for everyone we support.