Feedack & Improvement
Share Your Feedback
Your experience helps us recognise excellent care and improve our services.
At Alex C&C Healthcare Ltd, we value the experiences and views of the people we support, their relatives, representatives, professionals, employees and community partners.
Whether you would like to compliment a member of staff, tell us what went well, suggest an improvement or raise a concern, we would like to hear from you.
Every piece of feedback helps us understand what we are doing well and where we can improve.
We take feedback seriously.
We Listen
We use feedback to improve our services.
We Learn
We will contact you where a response has been requested.
We Respond
What Would You Like to Share Your Feedback About?
Share a Positive Experience
Tell us what went well and what made a difference to you.
Recognise a Staff Member
Compliment a care worker or another member of our team for their kindness, professionalism or support.
Suggest an Improvement
Help us understand how our services, communication or working practices could be improved.
Raise a Concern
Tell us about something that did not meet your expectations or requires further attention.
You do not need to wait until something becomes a formal complaint. We welcome early feedback and will listen respectfully.
Who Can Provide Feedback?
At Alex C&C Healthcare Ltd, we value the views of everyone involved in our service delivery. Feedback is welcomed from individuals receiving care, their families, professionals, and the wider community. You may provide feedback in your own name or anonymously. Providing contact details will help us respond or obtain further information, but it is not compulsory unless you are requesting a direct response.
Person receiving care
Employee
Former person receiving care
Supplier or partner
Relative or friend
Member of the public
Health professional
Other person connected
How We Handle Feedback
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We receive and record your feedback respectfully.
Listen
We consider the information and identify the people or service involved.
Review
Where requested, we acknowledge the feedback and explain the next steps.
Respond
We identify lessons, improvements, recognition or further action.
Learn
We use feedback within training, supervision, auditing and service development.
Improve
Positive feedback may be shared with the relevant staff member and used to recognise excellent practice. Concerns and complaints will be reviewed fairly, sensitively and without prejudice.
Confidentiality, Respect and Fairness
We will handle feedback sensitively and share information only with those who need it to review the matter, protect individuals, meet safeguarding responsibilities or comply with the law.
Feedback may be submitted anonymously. However, anonymous submissions can sometimes limit our ability to verify information, request clarification or provide a direct response.
We welcome honest feedback provided in good faith. We ask everyone submitting feedback to provide accurate information and to treat the people involved fairly and respectfully.
Raising a genuine concern will not affect the care or support a person receives.
Confidentiality
Information is handled sensitively and only shared where necessary.
No Retaliation
People should feel safe to raise genuine concerns.
Fair Review
We consider information objectively and allow relevant people to respond.
Tell Us About Your Experience
Is Your Feedback Urgent?
This feedback form is not monitored as an emergency service.
If someone is in immediate danger or requires urgent medical assistance, call 999.
If your concern relates to an immediate safeguarding risk, please contact Alex C&C Healthcare Ltd directly using the telephone number below and follow the appropriate safeguarding route.
Where your feedback is a formal complaint, we will manage it in accordance with our Complaints Policy and explain the process to you.
Telephone
Office Hours
Mon - Fri 9am - 5:30pm
On call - 24/7